5. Ability to perceive and
respond to the implicit and explicit communications of others.
Responding effectively depends on the ability to read and decipher not
just words, but implicit communications -- unstated messages and emotional
undertones. Once these communications are decoded, you can decide whether
to answer, dismiss objections summarily or not address them at all.
In crafting a response, you must consider your audience. See Competency 1.
And be aware of your objectives. See Competency 6.
Indicators:
• Emotional or interpersonal factors that affect the communication are
attended to.
• Implicit and explicit communications are responded to in a way that
furthers objectives.
• Implicit and explicit communications are responded to in a way that does
not jeopardize objectives. |
|
